1 What kind of incident is this?
Platform Outage, degradation, capacity, hardware, facility or data protection failure.
Security Suspected compromise, unauthorised access, malware, data exposure or lost credentials.
Platform team that owns the affected system
Select a team
Data Center IT Facilities
Cloud Platforms
Storage and Data Protection
HPC
Virtualisation and Configuration Management
This team's on-call engineer is paged.
2 How severe is it?
SEV1 Critical Production service down, data loss or active compromise. Many users or a critical workload affected, no workaround.
SEV2 Major Service degraded, redundancy lost, or a contained security event. Workaround exists or impact is partial.
SEV3 Minor Limited impact, non-production, or a risk that needs attention before it becomes an outage.
Unsure? Pick the higher one. The incident lead can downgrade it.